The Fairmont Singapore

EVALUATION DATE 1st MAR 22

THE FAIRMONT SINGAPORE

Website

Social Media

Facebook– Excellent Imagery and engagement – Up to Date and relevant

Instagram – Mirrors Facebook

Twitter – Out of date (February 2020) and not in step with FB and Insta

Public Perception

Reviews

Trip Advisor – a few poor Reviews which could benefit from a Response

Booking.com – All positive

Press Coverage – Visible in the right places for example: Forbes, Business Traveller

Welcome on Entry

Friendly staff, not too familiar but enthusiastic and good eye contact.

No directions to room were volunteered

No help with luggage offered or even access to trolley

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Savvy travellers value the right location and so does Pullman. The brand’s London outpost is conveniently situated in Kings Cross, less than a five-minute walk to three train stations; King’s Cross, St Pancras International and Euston And ease of access to some iconic attractions, such as the world-famous British Museum, British Library, Regent’s Park, Camden Market and revitalised Granary Square help makes the property a popular choice for both business and leisure guests.

Staff

Service

Added Value

Staff

Service

Added Value

Gym

Pool

Changing Areas

Meeting Room

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Technology

Presentation Materials

Newsletter

PUBLIC SUMMARY

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